Shipping Policy
Payment confirmation and verification of
delivery/billing address will ensure the confirmation of your order. Post this,
there will be a binding legal contract between us.
Once your item has been shipped, we will
also send you a confirmation email to notify you that your product is on its
way and send you the shipping code for you to track the order.
Your order will be dispatched within a specified number of business days. Once your order is dispatched, we will not
accept its cancelation. Kindly refer In case of order cancelation post
shipment, you might pay the bank charges.
if the product is in stock. If it is made to order, please allow a 3-4
weeks lead time (plus shipping time). Please be aware that we keep our stock to
a minimum as we prioritize small-batch production to ensure the lifespan and
quality of our products.-Not Required
For any reason concerning our inability to
fulfill your order or process your payment, we send out a notification as soon
as possible.
Recliners N More is not responsible for any
lost, stolen, or damaged packages Why. All our products are insured for transit
damage till receipt of the goods. In case of any damage, please mention it's on the docket before accepting it or you may return it without accepting the box.
If you would like to request special
shipping arrangements, please contact – please define WHAT & How
INSTALLATION POLICY
All our products are very easy to install
and hardly take a few minutes. So, we suggest installation be done at your
end. In case of any help, you can check our installation tutorials on our
YouTube page(Page Link).
However, if you want us to install it, it will
incur charges as per the company's prevailing rates subject to location and product.
USAGE POLICY
Please download and go through the below
file:-
(Downloadable file)
RETURN & REFUND POLICY
We want you to feel like every item is the
perfect match for your home. If it’s not the right fit, we’ll help you get it
sorted. Our return and refund policies are as below:-
Once an order is placed but not dispatched – a return is possible, but the refund will be with a bank charges deduction.
Once an order is dispatched – A return is not possible within the transit time.
Shipping Timeframes:
We strive to process and ship all orders as quickly as possible. Orders typically ship within 3 to 15 business days from the date of purchase. Please note that shipping times may vary during peak seasons and holidays.
Shipping Methods:
- We offer several shipping options based on the city to accommodate your needs
- Delhi NCR Estimated delivery within 3 to 7 business days.
- Metro Cities: Estimated delivery within 7 to 10 business days.
Please note that delivery times are estimates and may vary depending on the shipping destination and carrier performance.
Shipping Rates:
Shipping rates are calculated based on the total order weight, destination, and chosen shipping method. You can view the shipping costs during the checkout process before confirming your order.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
If the product is delivered – A refund is possible but both sides (to & from) shipping charges
& bank charges will be deducted. Refund is subject to product receipt in
original packed condition at our warehouse.
Damage Product Received – In case of receipt of product in damaged condition, please mention
on the waybill copy before accepting the product and inform RnM via
e-mail/toll-free. In such cases, we will work with you to give the best possible
solution and customers are entitled to 100% refund.
Wrong Product Received – Kindly preserve the original packing to pack the product for
reverse shipment. In such cases we will change the product with customer approval
or and the customer is also entitled to 100% refund as per customer discretion.
Missing Part
– Kindly inform RnM for corrective action. Exchange and Refund are subject to
customer discretion without any charges. Customer are requested to preserve the
original packing may require for reverse shipment.
Don’t Like after usage – Customer may initiate a return or ask for a refund within 24 hrs of
shipment of the product. Return approval is subject to original packing
availability and the product must be resaleable condition. Charges will be deducted
as per point no.3 after receipt of the product at our place.
Acceptance of all orders is at the sole
discretion of the company even after payment. If the company cancels any order, you will
get a full refund without any deduction.
There are a few items that can’t be returned:
- Clearance Sales items
- Gift cards
- Personalized items
- Bundled items at discounted rates.
- Items marked “non-Returnable” on the sale page.
- Items you have already assembled.
- However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
- To start a return, write us at the below contact details mentioned. customercare@reclinersnmore.com